Case Study: Falkirk Council Advances Cemetery Digital Transformation with PlotBox

Falkirk Council streamlines 13 cemeteries and 1 crematorium with PlotBox

Falkirk Council, a local authority in Scotland, sought to modernize its bereavement services which were reliant on inefficient paper-based systems and outdated processes. This posed challenges for record-keeping, service delivery, and resilience. The council partnered with vendor PlotBox to implement its deathcare management platform and undergo a digital transformation.

PlotBox provided a comprehensive software solution that digitized cemetery maps and records, introducing online portals for genealogy research and memorial mason applications. This streamlined the council's day-to-day operations, significantly reducing the time spent on administrative tasks like grave searches and improved the customer experience through self-service options. The implementation by PlotBox placed Falkirk Council on a future-proof path with continued regulatory compliance.

Falkirk Council