Case Study: Douglas City Council creates a single source of truth for cemetery management with PlotBox

Douglas City Council streamlines 2 cemeteries and 1 crematorium with PlotBox

Douglas City Council, responsible for two cemeteries and the only crematorium on the Isle of Man, faced the challenge of replacing its end-of-life legacy system. Their old, highly customized Microsoft Dynamics solution was nearing its end of life, and the council sought a modern, web-based software to manage all its bereavement services from a single platform. They needed a fully-featured and easy-to-use solution from a vendor like PlotBox to replace their mostly paper-based processes.

PlotBox implemented its cemetery and crematorium software, which included digitally mapping the council's sites. The solution provided a single source of truth, linking all information to a location and making records easily searchable. This drastically reduced the time spent searching through old records and made dealing with queries far easier. The funeral director portal was successfully adopted, providing 24/7 access for bookings. The team at PlotBox provided superb training and support, leading to a smooth transition and highly positive outcomes for the council's operations.

Douglas City Council