Case Study: Diocese of Worcester improves customer service and saves time with PlotBox

Diocese of Worcester saves time and cuts callbacks with PlotBox

PlotBox, a cemetery management software provider, implemented its platform including work orders and document management for the Diocese of Worcester's St. John Cemetery System. The customer was challenged by its legacy HMIS system becoming unsupported, creating operational risk. Their paper-reliant processes were time-consuming, harming customer service with delays and causing inefficiencies in managing work orders and records across 14 cemeteries.

The solution involved digitizing records into PlotBox's cloud-based system and implementing its digital work order platform. This allowed staff to instantly access records during customer calls, drastically reducing callbacks. The results included a "world of difference" in operational efficiency, with real-time visibility on grounds team tasks and substantial monthly time savings on financial reporting. PlotBox provided more accurate data and safer, easily accessible records.

Diocese of Worcester