Case Study: Derby City Council streamlines bereavement services with PlotBox

Derby City Council streamlines 2,000 cremations and 430 burials a year with PlotBox

Derby City Council, a local authority in the UK, faced challenges with its bereavement services due to a disconnected system. Their previous solution required separate logins for cemetery and crematory bookings, relied on paper-based and Excel maps for grave locations, and created administrative inefficiencies. They turned to PlotBox for its deathcare management solution to streamline these operations.

PlotBox implemented its integrated platform, which unified cemetery and crematory administration into a single system. Key features included advanced digital mapping, an online portal for funeral directors, and a public grave search tool called Everafter. The results were significant, leading to streamlined scheduling, the discovery of untapped burial inventory, and a major reduction in customer support calls. The council reported outstanding support from PlotBox and highly positive feedback from the public.

Derby City Council