Case Study: City of Durham enhances cemetery operations with PlotBox

City of Durham streamlines cemetery operations across 2 sites with PlotBox

The City of Durham, a municipality in North Carolina, faced challenges in managing its two historic cemeteries due to reliance on outdated paper records and legacy systems. This made locating graves, handling work orders, and assisting the public with genealogy searches inefficient and time-consuming. To enhance operations and better serve its community, the city partnered with PlotBox to implement its cemetery management software and the Everafter public search portal.

PlotBox's solution involved digitally mapping the cemeteries and migrating all records into its centralized system. This provided staff with mobile, instant access to plot information and streamlined work order tracking. The implementation of the Everafter portal made it significantly easier for families and genealogists to locate graves independently. The City of Durham reported major gains in operational efficiency, improved customer service, and high satisfaction with the support received from PlotBox throughout the transition.

City of Durham