Case Study: Central Hawke’s Bay District Council transforms cemetery management with PlotBox

Central Hawke’s Bay District Council manages 11 cemeteries and 3 closed sites with PlotBox

Central Hawke’s Bay District Council was facing significant challenges in managing its 11 cemeteries with outdated, paper-based systems. Their manual processes, which involved cross-referencing paper indexes with old books and maps, were slow, prone to error, and made it difficult to assist grieving families promptly. The council sought a digital solution to streamline operations and chose PlotBox cemetery management software for its integrated mapping, data, and CRM capabilities.

By implementing PlotBox, the council digitized its records and utilized high-resolution digital mapping to precisely match records to plot locations. The solution enabled a major data cleanup, improved the accuracy of their information, and significantly reduced administrative workload. PlotBox provided the public with online access to burial records via the EverAfter portal, which increased community engagement and enhanced the overall customer experience. The council now operates more efficiently and can manage its cemeteries without always having to be physically on-site.

Central Hawke’s Bay District Council