Case Study: Metropolitan Transit Authority of Harris County prevents costly network problems with Plixer Scrutinizer

Plixer’s Scrutinizer prevents milliondollar network problems for Houston’s METRO, saves hours of troubleshooting for common problems.

Metropolitan Transit Authority of Harris County (METRO) in Houston needed a better way to diagnose network slowness, downtime, and root causes across its 9 operating facilities and 27 Park & Ride locations. The transportation agency’s network team was spending too many hours troubleshooting issues and wanted a more flexible, easily manipulated solution. Plixer’s Scrutinizer network traffic analytics system was chosen to help monitor NetFlow data and improve visibility into network activity.

With Plixer Scrutinizer, METRO gained forensic insight into traffic patterns, user behavior, and potential problem sources, helping the team quickly determine whether issues were caused by the network or a slow server. The result was faster troubleshooting, stronger network security, and major cost savings: METRO said Plixer helped prevent million-dollar network problems, saved nearly $100,000 compared with other programs, and reduced troubleshooting time by at least an hour per network issue.

Metropolitan Transit Authority of Harris County

Neal Gravatt

Network Support Specialist