Case Study: SpoonRocket achieves 30% lower voice & SMS costs and real-time delivery confirmations with Plivo

Voice & SMS notifications for the most demanding on-demand food delivery system

SpoonRocket is a fast‑delivery meal service that promises locally sourced meals in under 10 minutes and needed a reliable, low‑cost way to confirm orders and arrival times. Their requirements were strict: SMS confirmations in under a second, real‑time voice notifications, seamless integration with a web‑based ordering system, and the ability to scale as they expand to new cities.

Plivo’s voice and SMS API integrated directly into SpoonRocket’s apps to trigger instant confirmations and automated 2‑minute warning calls, backed by 99.95% uptime and 24/7 tech support. The solution delivered the needed reliability and scalability while reducing SpoonRocket’s voice and SMS costs by 30%, freeing margin to invest in expansion.

Spoonrocket

Anson Tsui

CTO