Case Study: MDabroad achieves high-quality, low-cost, low-latency international calling with Plivo Zentrunk SIP Trunking

MDabroad Takes the Call for International Travelers’ Medical Needs

MDabroad helps travelers, expatriates and insurers navigate international healthcare by connecting customers, providers and payers across 200+ locations. Because voice calls are central to its service, the company struggled with fragmented carriers, inconsistent call quality, high termination costs, and latency — all while needing to route local numbers to its Buenos Aires call center and meet strict HIPAA/GDPR requirements.

By adopting Plivo’s Zentrunk SIP trunking, MDabroad centralized and optimized call routing, terminating minutes where quality and latency were best and preserving local-number routing to the Argentina call center with stronger security controls. The result: consistently higher voice quality with far fewer drops and repeats, lower telephony costs, and compliant, reliable service that improved customer and operator experience.

MDabroad

Scott Rosen

President and CEO