Case Study: Luxer One achieves 99%+ reliable SMS delivery and improved customer satisfaction with Plivo

Luxer One ensures special occasions remain special with prompt package notifications

Luxer One, a leading provider of automated package locker solutions, needed a more reliable way to notify customers as package volumes surged. After relying on email and then an SMS vendor that suffered monthly channel failures and blocked numbers—leaving time-sensitive deliveries uncollected—Luxer One sought a high-throughput, carrier-compliant messaging solution that would scale without risking missed notifications.

They switched to Plivo’s application-to-person SMS with direct carrier relationships and integrated the API in just a few hours. Plivo halved messaging costs, resolved delivery issues through carrier-level diagnostics and content testing, and now handles millions of messages monthly with consistent delivery rates above 99%, improving customer satisfaction and timely package pickup.

Luxer One

Doug Belew

Director of Engineering