Case Study: Houst achieves faster, personalized guest communications and streamlined call handling with Plivo

Houst Takes the Hassle Out of Home-Sharing

Houst is a property-management company that handles everything for short‑term rentals—cleaning, key exchanges, pricing, marketing and guest communication. As the business scaled, Houst found email and platform messages unreliable for time‑sensitive guest contact, creating delays and manual work for hosts and support agents.

Houst implemented Plivo virtual phone numbers for each property and added automated SMS and voice routing into its Salesforce/Natterbox call center via webhooks, so every guest interaction is tied to a specific listing. The change enabled faster, personalized support, increased agent efficiency and stronger guest trust — to date Houst manages 4,420 virtual numbers across seven countries, sent 427,078 automated messages, handled about 100,000 calls and saw improved guest reviews and quicker issue resolution.

Houst

James Jenkins-Yates

Founder