Case Study: Flight Vector achieves reliable SMS delivery and better dispatch coordination with Plivo

Flight Vector Takes Off With SMS

Flight Vector, a provider of dispatch and mapping solutions for emergency medical transport, needed a more reliable way to communicate time-sensitive alerts and status updates. Before working with Plivo, the company relied on pagers and email, and its previous SMS setup lacked delivery visibility, creating risks in mission-critical operations.

Plivo implemented application-to-person SMS with handset delivery reports, quick setup, and high throughput, using toll-free SMS for Flight Vector’s Flight Call app and related alerting workflows. The result was drastically improved message delivery and confirmation, enabling better coordinated dispatch efforts, reduced call volume to busy communication centers, and successful sending of over 460,000 SMS messages in a single month without issues.

Flight Vector

Scot Cromer

Chief Executive Officer