Case Study: Become achieves scalable, high-quality browser calling and improved customer experience with Plivo's Browser SDK

Become transforms how SMBs obtain funding

Become is a fintech that helps small-to-medium businesses get funding, founded by entrepreneurs who built the company after experiencing how difficult and time-consuming traditional business lending can be. As Become scaled to 120,000 customers and 50+ lending partners, it needed a browser-based calling solution to enable seamless, high-quality communications between local agents, business owners, and lenders while handling many incoming calls and maintaining account-manager relationships.

Become integrated Plivo’s Browser SDK (using Opus audio) into its web app to route new and returning customers to the right account manager, persist conversations, and deliver reliable voice quality over variable networks. The result: smoother workflows, higher account-manager productivity, and a better customer experience—more than 6 million minutes of global calls over five years—helping SMBs get funded faster and with stronger ongoing relationships.

Become

Eden Amirav

CEO and Co-founder