Case Study: True Ventures achieves seamless remote operations and scalable IT support with Pliancy

True Ventures - Customer Case Study

The venture capital firm True Ventures faced challenges common to its heavily regulated industry, as its previous outsourced IT providers were not familiar with its specific needs and were unable to serve it proactively. This created operational risks as the firm scaled and required a reliable, connected infrastructure for its geographically dispersed team. It turned to the IT services provider Pliancy for a solution.

Pliancy implemented a holistic and deeply integrated support model, providing reliable tools for a seamless remote operation, expert guidance on long-term technology decisions like moving to the cloud, and a "deep bench" of specialist support. This partnership resulted in zero operational disruption during the COVID-19 shutdowns and has supported True Ventures through 11 rounds of fundraising, totaling $2.4 billion, allowing the firm to scale confidently over their 12-year relationship.

True Ventures

Jim Stewart

Chief Operating Officer and former CFO