Case Study: L’Oréal achieves faster, self-service legal operations with Plexus

Empowering Legal to deliver more for less

L’Oréal Australia and New Zealand, the global beauty leader, was struggling with a heavy volume of low-complexity legal work that left its legal team little time for strategic support. To address this, L’Oréal turned to Plexus and its Contract Management product to help the team move from reactive legal service to a more flexible, business-friendly model.

Plexus implemented digital workflows and self-service contract tools that kept Legal involved only when risk required it, while also providing analytics for continuous improvement. The impact was significant: agreement generation dropped from four hours to just 18 minutes, legal team support increased by 50%, external counsel spend was reduced, and the legal function gained a stronger reputation as a strategic business partner.

L’Oréal

Anna Lozynski

General Counsel