Case Study: Caidya achieves 90% matter closure with Plexus

Caidya - Customer Case Study

Caidya, a global life sciences company, needed a better way to manage clinical research contracts and legal matters across 41 international regions. Its legal team was dealing with fragmented tools, manual workflows, and strict compliance requirements, including FDA Title 21 Part 11 for electronic records and signatures. To address these challenges, Caidya turned to Plexus Contract Management and Matter Management.

Plexus implemented a highly customized platform that centralized document and matter management, added compliant eSignature functionality, and automated workflows across the contract lifecycle. The results included 90% matter closure, management of 15,000+ documents, 700+ legal support requests handled since October 2023, and average response times of under two days. Plexus also supported Caidya’s planned growth from 125 to over 1,500 users across 41 global regions while improving compliance, visibility, and efficiency.

Caidya

David Rifkind

Chief Legal Officer