Case Study: a major healthcare OEM reduces aftermarket service costs and turnaround times with Plexus Corp.

a major healthcare OEM cuts aftermarket service costs 25% with Plexus

A major healthcare OEM faced significant challenges with the aftermarket service for its drug delivery devices. Handling up to 35,000 annual repairs, the customer was struggling with long turnaround times, quality issues, and hard-to-control costs, which were damaging customer satisfaction. They turned to vendor Plexus Corp. for a new sustaining services solution.

Plexus implemented an optimized service process that included a new unit tracking system for greater efficiency. The solution dramatically improved the program, resulting in a 25% cost reduction for the customer and cutting repair turnaround times by up to 50%. Quality and consistency were increased, compliance recalls were nearly eliminated, and the predictable cost model allowed the healthcare OEM to confidently offer service contracts as a new revenue stream.