Case Study: Digital Silence achieves 50% reporting time savings and expanded service offerings with PlexTrac

Digital Silence Increases Service Margins and Expands Service Offerings with PlexTrac

Digital Silence, a Denver-based boutique cybersecurity consulting firm specializing in penetration testing, advisory services, and incident response, faced growing demand for continuous assessments but relied on archaic tools and spreadsheets that consumed billable hours and hampered quality control. To scale offerings and maximize tester time, they adopted PlexTrac’s reporting automation and collaboration platform to streamline penetration testing, assessment workflows, and centralized content management.

PlexTrac delivered an automated, flexible platform with features like a central content repository, Client Portal access, and Runbooks to support collaborative services. The results were dramatic: quality control time dropped from 4–5 hours to 30 minutes (an 89% savings), overall reporting time fell by about 50%, client satisfaction and stickiness improved, and Digital Silence expanded services (e.g., their Heliotrope offering) while eliminating redundant tools — all enabled by PlexTrac.

Digital Silence

JT Gaietto

Chief Security Officer