Case Study: FCC North America achieves rapid issue resolution and cost savings with Plex Systems (Plex Platinum Support)

FCC Shifts Business Processes Into Gear with Plex — Then Maximizes Efficiency with Plex Platinum Support

FCC North America, a Portland, IN–based clutch assembly manufacturer with a long history supplying automakers, needed to modernize its paper-based shop-floor processes to win more business and better serve OEM customers. After a tsunami prompted a rethink of on-prem systems, the company evaluated cloud ERP options and chose the Plex Smart Manufacturing Platform to digitize operations and improve efficiency.

To maximize value, FCC adopted Plex Platinum Support: Technical Account Manager assistance and mentoring accelerated issue resolution and user adoption. As a result, most support cases are cleared in 10–15 minutes, the company reduced staffing costs by leveraging Plex expertise, increased technology adoption across departments, and gained insights that drove business process improvements.

FCC North America

Michael Hunt

ERP Systems Manager