Case Study: BirdRock Home achieves 76% faster order planning and improved inventory & forecast accuracy with Plex Systems' DemandCaster

BirdRock Home - Customer Case Study

BirdRock Home, an Austin-based seller of home, outdoor and office goods with fulfillment centers across the U.S. and development teams in five countries, was managing roughly 700 active SKUs with an expansive third‑party spreadsheet process. That manual approach made each planning cycle take about a month, leaving the company working from outdated data, increasing the risk of over‑forecasting, excess inventory and reduced agility.

BirdRock replaced spreadsheets with cloud-based Plex DemandCaster, integrated with NetSuite, creating a single source of truth and a user‑friendly planning workflow. After implementation and historical data cleanup, the team cut order planning time by 76% (from ~one month to about one week), improved inventory management and forecast accuracy, enabled real‑time trend detection and cross‑functional collaboration, and reduced costs while increasing responsiveness to demand.

BirdRock Home

Analucia Pandini

Demand Planner Specialist