Case Study: Samaritan Health Services reduces ESP reporting time by 96% with Plenful

How Samaritan Health Reduces Time Spent on ESP Reporting by 96%

Samaritan Health Services, a non-profit healthcare system with over 7,000 employees, faced a significant challenge with its 340B drug pricing program. Their pharmacy team was devoting an excessive amount of manual labor to bi-weekly ESP reporting, a complex process critical to maintaining program eligibility and securing substantial savings. This work involved painstakingly managing piles of spreadsheets and applying intricate eligibility rules, which was both time-consuming and prone to error.

To solve this, Samaritan implemented Plenful's AI-powered workflow automation platform for ESP reporting and claims audit. The Plenful solution automated the entire reporting process, applying the required complex logic seamlessly. This resulted in a massive 96% reduction in time spent, cutting the task from hours of manual work down to just 15 minutes. Furthermore, Plenful increased the accuracy of reporting beyond what was possible manually, ensuring compliance and protecting millions of dollars in critical program savings for the health system.

Samaritan Health Services

Savannah Randolph

Pharmacy Services Analyst