Case Study: a large multi-state specialty provider group achieves 95% less manual entry with Plenful

How a Large Multi-State Specialty Provider Automated Their Daily Orders and Referrals with Plenful

A large multi-state specialty provider group faced significant challenges with its manual data entry and document processing across 51 locations. The time-consuming and error-prone processes were difficult to scale, increasing patient wait times. To improve efficiency and accuracy, the provider turned to Plenful for its Intelligent Document Processing and Reconciliation solution.

Plenful implemented an AI-powered platform that automated document identification, data extraction, and data enrichment using various crosswalks. This integration streamlined workflows by connecting to the provider's fax endpoints and patient CRM, consolidating data for real-time insights. The solution resulted in a 95% reduction in manual data entry and reconciliation work for the provider's teams, allowing staff to focus on strategic initiatives and significantly improving operational efficiency.