Case Study: team.blue achieves real-time KPI visibility and increased employee engagement with Plecto

team.blue - Customer Case Study

Team.blue, the parent company of 30 cloud and hosting brands with nearly 200,000 customers and over 1,000 employees, struggled with fragmented sales and support data and "no easy overview" of KPIs. To solve this, they selected Plecto as their visualization and performance platform, relying on integrations (notably Flexfone and Intercom) and Plecto’s API to consolidate real‑time metrics and targets.

Plecto delivered real‑time dashboards shown on office TV screens, integrated via webhooks and the Plecto API to pull data from Flexfone, Intercom, Google Analytics/Ads, Facebook and Zapier, with updates visible within seconds. The Plecto implementation plus gamification and a dedicated Customer Success Manager increased transparency, employee engagement and ownership—helping Team.blue track pending work, hit targets and keep the “numbers green,” improving performance and company culture.

Team.blue

Anders Eiler

CSO E-Commerce