Case Study: Rack Electric boosts technician accountability and revenue visibility with Plecto

Rack Electric boosts real-time technician accountability with Plecto

Rack Electric, a family-owned electrical contractor, faced a challenge in aligning its office staff and field technicians around performance data. Despite using ServiceTitan, technicians lacked real-time visibility into their key metrics, which hindered accountability, motivation, and the ability to capitalize on opportunities throughout the workday.

By implementing Plecto, Rack Electric integrated its ServiceTitan data into real-time KPI dashboards and gamified leaderboards. This solution empowered technicians to see their performance instantly, fostering healthy competition and ownership. The vendor Plecto helped create a single source of truth that aligned the entire company, resulting in increased motivation, better execution on sales opportunities, and a stronger performance culture.

Rack Electric