Case Study: Inception Plumbing achieves 100% conversion days with Plecto

Inception Plumbing boosts conversion rates 7% and hits 100% conversion days with Plecto

Inception Plumbing, a residential plumbing company, faced the challenge of making their ServiceTitan data actionable. Their performance metrics were clumped together, forcing the CFO to spend hours manually pulling reports and creating color-coded whiteboards just to see how specialized departments and individual technicians were performing against their unique KPIs.

By implementing Plecto, Inception Plumbing automated its data analysis with real-time, customized dashboards and gamification through contests. The solution from Plecto delivered significant results, including a 7% boost in conversion rates, the achievement of 100% conversion days, a surge in 5-star reviews, and saving leadership 2-3 hours per week on manual reporting.

Inception Plumbing