Case Study: Nets achieves higher agent motivation and reduced churn with Plecto

Engaging Plecto Dashboards to improve motivation and performance in Nets

Nets, a multinational provider of payment solutions, needed a daily dashboard solution to support a stronger performance culture in its Nordic Outbound Retention team. To visualize performance, increase transparency and reduce churn, Nets turned to Plecto and its real‑time dashboards as the primary tool for tracking KPIs and call efficiency.

Plecto delivered multiple engaging, real‑time dashboards and automated reporting so managers could monitor individual and team performance at a glance. The solution boosted agent motivation and engagement, cut manager time spent on reporting, and helped Nets scale outreach from about 2,000 to roughly 3,000 customers per month—contributing to reduced churn and improved customer satisfaction. Plecto was cited as a key factor in these results.

Nets

Nikolaj Boffy

Nordic Retention Team Manager