Case Study: Shaping New Tomorrow achieves higher sales, motivated teams, and rapid growth with Plecto

Cross-department solution to boost performance in the growth company, Shaping New Tomorrow

Shaping New Tomorrow, an innovative menswear company that surged after a Shark Tank appearance, needed a complete overview of their data so leaders could act on insights and boost performance and motivation across teams. To solve this, they turned to Plecto for a cross-departmental analytics and visualization solution that would make KPIs visible and actionable.

Plecto delivered customizable dashboards and gamification used in retail stores and customer care to track metrics like average basket value, conversion rate, average resolution/reply time and channel satisfaction, plus notifications and achievements to drive employee engagement. The results: Shaping New Tomorrow reports a 99% average customer satisfaction score, grew more than 1,000% last year and over 300% this year, and scaled headcount from 5 to 30 with plans for 60—illustrating how Plecto made data visible, available and motivating.

Shaping New Tomorrow

Kasper Ulrich

Chief Executive Officer, and Co-founder