Playvox B2B Case Studies & Customer Successes

PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.

Case Studies

Showing 4 Playvox Customer Success Stories

Afterpay achieves 30% higher agent productivity and improved QA & CSAT with Playvox

AfterPay

Yvonne Gilmour

Head of Service Delivery

Angi achieves major cost savings and doubles agent productivity with Playvox Workforce Management

Angi

Neo Financial achieves 2–3% forecasting accuracy and boosts Monday–Tuesday service levels to 80–90% with Playvox

Neo Financial

seQura (eCommerce BNPL payment provider) achieves 50% productivity increase and 80% faster reporting with Playvox

SeQura

Lidia Yepez

Quality Manager

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