Case Study: Cyrano cuts debugging time by 80% with PlayerZero

How Cyrano Video Cut Debugging Time by 80%

Cyrano Video, a company providing video creation software for healthcare organizations, faced significant challenges in debugging and quality assurance as they scaled. Their reactive support model and lack of visibility into production issues meant time-consuming investigations and risk for their clients' irreplaceable video content. To solve this, they turned to PlayerZero, an intelligent observability platform.

PlayerZero provided Cyrano Video with an end-to-end solution that unified engineering and customer success teams with shared visibility and automated issue triage. The results were transformative: a 80% reduction in engineering hours for support, 2 hours saved per customer success employee weekly, and 40% of issues resolved without developer escalation, all while safeguarding critical customer content.

Cyrano

Matt Gillette

VP of Operations