Case Study: Cayuse reduces customer tickets by 90% with PlayerZero

How Cayuse Prevents 90% of Customer-Facing Issues

Cayuse, a cloud-based research platform, faced challenges in managing increasing complexity across its suite of products. Their teams were struggling to balance new development with resolving a high volume of customer support tickets, which slowed down their speed and impacted customer satisfaction. Seeking a faster alternative to traditional tools, they turned to PlayerZero for a solution to automate defect resolution and improve triage.

PlayerZero integrated with Cayuse's diverse tech stack, providing engineering teams with a unified view of issues by connecting code repositories, observability tools, and ticketing systems. The platform enabled Cayuse to proactively identify and fix 90% of issues before they reached customers and reduced their average time to resolution by 80%. This significant drop in ticket volume freed up engineers to focus on value-added projects and proactive monitoring.

Cayuse

John Nord

Chief Information and Technology Officer