Case Study: Red Robin improves employee engagement and operational efficiency with PlayerLync

Red Robin Chooses PlayerLync Technology to Improve Efficiency of “The Big Set” and Drive Employee Engagement

Red Robin, the 500-location restaurant chain, needed a better way to deliver digital SOPs and new menu content to 25,000 employees in a low-bandwidth environment. The company wanted a single platform to replace multiple cloud storage, sharing, collaboration, and LMS tools while supporting up to five tablets per location and strengthening employee engagement and brand consistency. PlayerLync was selected to help meet these needs.

PlayerLync implemented a tablet-based content delivery, control, and synchronization platform that automatically distributed SOPs and multimedia content to employees across locations. Red Robin reported increased value from existing IT investments, improved management visibility into employee utilization, reduced ramp time for new hires, and stronger consistency, pride, and loyalty across the workforce—leading to better customer service and a stronger brand perception.

Red Robin