Case Study: Bridgestone Retail Operations improves operational performance with PlayerLync

Bridgestone Retail Adopts Mobile Content Control to Drive Rapid Rollouts and Consistent Communications

Bridgestone Retail Operations, the largest chain of company-owned auto care and tire stores, needed a better way to distribute standard corporate policies and procedures across 2,200 retail locations. PlayerLync helped address this challenge with its tablet-video technology, replacing paper-based shared-network distribution that was vulnerable to update errors.

PlayerLync implemented an always-updated tablet-based operations playbook for Bridgestone Area Managers, along with video capture, messaging, and annotation tools for sharing best practices, issues, photos, and feedback with headquarters. As a result, Bridgestone improved accuracy and adherence to standard policies, strengthened store-to-corporate alignment, and enhanced communication efficiency across locations, supporting better team performance and productivity.

Bridgestone Retail Operations