Case Study: Flomax achieves paperless field service and faster billing with Plative and NetSuite

FloMAX modernizes field service and speeds billing with Plative after 15 years of paper-based workflows

Flomax Compression, a leading natural gas compression service provider, faced scaling challenges due to its reliance on manual paper forms and disconnected systems. Field technicians in remote areas often lacked connectivity, causing major delays in reporting and hindering real-time decision-making. To modernize, they partnered with Plative to implement a comprehensive Oracle NetSuite solution, including NetSuite Field Service Management.

Plative implemented NetSuite ERP and a customized Field Service mobile app with offline capability, allowing technicians to capture data anywhere and sync automatically when a signal was found. This eliminated paperwork delays, enabled faster invoicing to improve cash flow, and put the company on a clear path to a paperless office. The solution provided leadership with real-time operational visibility, supporting Flomax's growth and expansion goals.

FloMAX