Case Study: Surplus Co. turns surplus inventory into cash with Plastiq

Customer service—including giving them a better way to pay—is at the heart of Surplus Co.

Surplus Co, a company that manages reverse logistics and surplus inventory for large retailers, was facing significant challenges with traditional credit card payments. Their vendor, Plastiq, addressed these issues by providing a streamlined payment solution. Before switching, Surplus Co's CEO Sruli Richler experienced frequent and costly payment freezes from card companies, which created cash flow uncertainty and even caused them to lose one in ten potential customers who required card payment options.

By implementing Plastiq's service, Surplus Co was able to confidently accept credit card payments again without the headaches of frozen funds. The solution from Plastiq delivered immediate and measurable results: Surplus Co stopped losing customers and found that their clients could now leverage credit to do five to seven times more business than before. The vendor's platform provided a reliable, hassle-free process that benefited all parties, turning a previous business challenge into a significant competitive advantage.

Surplus Co

Sruli Richler

Founder and CEO