Case Study: Leading Telecom Operator achieves automated, scalable dealer and store onboarding with Plasma

Digital CRM Integrated with Custom Process Automation

Leading Telecom Operator was relying on homegrown spreadsheets and an isolated, non-customized CRM to manage complex qualification and onboarding processes for Authorized Dealers and retail stores. To automate these mission-critical workflows and provide flexibility for evolving requirements, the customer engaged Plasma to deliver a digital CRM integrated with custom process automation.

Plasma designed, developed, deployed and now manages two tailored applications — a Dealer Onboarding Solution and a Store Onboarding and Management Solution — with branched micro-apps for legal document management, invoicing and fund allocation, sales analytics and vendor management. Plasma’s solutions eliminated inefficient manual processes, unified data for real-time insights, provided customizable dashboards and reports, integrated with existing systems, and scaled with growth, producing significant reductions in the time required to onboard new dealers and stores.