Case Study: SD Worx achieves 70% faster billing with Planview's ChangePoint

SD Worx - Customer Case Study

SD Worx is a multi‑country HR, payroll and tax/legal services provider handling over a million payslips a month. The company lacked a centralized system for invoicing, project management, resource scheduling and time registration across five countries and many remote workers, relying on disparate Word and Excel processes that led to duplicated work and poor visibility into billable time—issues made worse by a 2005 reorganization that consolidated multiple business units.

SD Worx implemented ChangePoint PSA to unify invoicing, project and resource management and time booking, scaling from 400 to 1,000 users and later consolidating two instances into one supported system and internal competence center. The changecut billing and invoicing time by 70% (from two weeks to three days), reduced data re-entry, improved real‑time visibility into billable hours and anomalies, and set the stage for expanded business intelligence by integrating additional historical data.

SD Worx

Benjamin Verlinden

Senior Project Manager and Functional Expert