Case Study: Ricoh Australia achieves 40% productivity gains and stronger customer confidence with Planview Clarizen

Ricoh Australia - Customer Case Study

Ricoh Australia, a Fortune 500 provider of business services headquartered in Sydney, needed its Professional Services division to act as an efficient conduit between internal teams and customers. Rapid growth exposed project-management weaknesses — including inconsistent presentations, collaboration breakdowns, long complex projects, meeting overload, excessive administrative work, and poor visibility — which risked eroding customer trust and execution control.

Ricoh implemented Clarizen in a phased five‑month rollout with pilot groups, training, and customer onboarding. The solution delivered immediate visibility and transparency, stronger customer confidence in roadmaps and resourcing, faster and more effective meetings, and improved day-to-day project and resource management — yielding a 40% productivity increase, more high‑performance teams, and about 125 active users with ongoing onboarding.

Ricoh Australia

Debbie Collins

PMO Manager