Case Study: REA Group achieves 30% faster cycle times and greater transparency with Planview LeanKit from Planview

REA Group Virtualizes Work Status Updates for Faster Cycle Times and Greater Transparency

REA Group, a digital advertising company with about 900 employees that runs leading property websites across Australia, Europe and Asia, faced mounting pressure in its Technology Services team from an unpredictable volume of support requests and lengthy cycle times. Reliance on physical card walls made prioritization, remote access and status visibility difficult, prompting the CIO to adopt a Lean-Agile approach.

The team implemented Planview LeanKit, integrating it with their Zendesk ticketing system to virtualize and automate request handling, prioritize work by business impact, and enable mobile access. The new workflow increased transparency across teams, sped cycle times by about 30%, reduced hand-off confusion, and has since been adopted by other departments and planned for wider international rollout.

REA Group

Damian Fasciani

Technology Services Manager