Case Study: Nationwide Building Society achieves stronger resilience and data-driven investment prioritization with Planview

Parkview Health Prioritizing Project Investments with Strategic Work Intake

Nationwide Building Society, the UK’s largest mutual financial institution serving 15 million members and roughly 18,000 employees, faced a growing resilience and decision‑making challenge: fragmented, incomplete data left leaders unable to map end‑to‑end customer journeys, assess critical service dependencies (people, locations, third parties and technology), or quantify resilience risk, so investment choices were often based on opinion rather than evidence.

Nationwide implemented Planview’s capability and technology management solution as a single source of truth, creating a digital map linking business capabilities, processes, applications, technology, people and suppliers, plus key resilience indicators and data‑confidence metrics. The result: consolidated, trustworthy data and reporting, earlier detection and reduction of resilience threats, data‑driven investment prioritization, improved resilience reporting across business lines, and better control of technical debt.

Parkview Health

Michael Havison

Director of Enterprise Project Portfolio