Case Study: NatWest achieves enterprise-wide Agile transformation with Planview LeanKit (Planview Enterprise Agile Planning)

NatWest Finds their Key to Agile Transformation

NatWest, a leading UK banking group serving 19 million customers and employing around 62,000 people, faced accelerating digital and economic disruption and needed to simplify and speed up how work gets done. With over 4,000 projects across 400+ multiyear programs, geographically distributed teams, and a mix of Agile and waterfall practices, the bank lacked a consistent toolset to scale Lean and Agile across the organization and to reconcile planning and delivery efficiently.

NatWest ran a Proof-of-Concept with Planview Enterprise Agile Planning and Planview LeanKit™, using a train‑the‑trainer approach and letting teams adopt the tool organically. LeanKit’s visual Kanban capabilities and Planview’s success resources helped onboard diverse teams, link work across levels, and introduce metrics-driven continuous improvement — growing the user base from ~100–200 pilot users to a self-sustaining community of over 5,000 and enabling Agile at scale across the enterprise.

NatWest

Paul Hickman

Senior Business Analyst