Case Study: Nationwide Building Society improves resilience and investment confidence with Planview

Nationwide Building Society Mitigates Resilience Risk and Supports Capability Investments

Nationwide Building Society, the UK’s largest mutual with about 15 million members and 18,000 employees, needed to strengthen resilience and improve decision-making across its retail banking services. Its enterprise architecture team lacked a consolidated, reliable view of applications, technologies, people, locations and third parties, so investments were often opinion-based and end-to-end customer journey risks were difficult to detect or measure.

Nationwide deployed Planview’s capability and technology management solution as a single source of truth — a digital map linking capabilities, processes, applications, underlying technology and stakeholders, with resilience indicators and data-confidence controls. The platform consolidated disparate data, enabled resilience reporting, reduced resilience threats, shifted investment decisions from opinion to data, and helped prioritize spending to address risk, support business capabilities and control technical debt.

Nationwide Building Society

Paul Ballard

Principal Architect