Case Study: European Insurance Company achieves 65% improvement in delivery speed with Planview LeanKit

Insurance Company Leverages Kanban to Improve Delivery Speed by 65%

A global insurance company’s IT operations maintenance team in Portugal, led by service managers Alex and Patrícia, was overwhelmed by a growing ticket backlog and fragmented tracking (physical Kanban boards, spreadsheets and ticket lists). The mix of tools caused heavy context‑switching, manual KPI work and poor visibility into problems — driving low delivery predictability (about 60%) and slow time‑to‑resolve.

The team adopted Planview LeanKit, integrating it with their request system to visualize workflow, apply Kanban practices (WIP limits, blocker signaling) and generate real‑time KPIs. This drove a 65% improvement in delivery speed, a 21% rise in productivity, defects resolved within SLA increased to 93% (from 72%), predictability rose to 90% (from 60%), information sourcing sped up 50%, adoption grew to 525+ users, and collaboration and morale improved — all without hiring extra consultants.