Case Study: Largest Managed Healthcare Provider achieves faster telehealth delivery with Planview Viz

How Planview Tasktop Viz Provided A Healthcare Giant With Visibility Into Upstream Bottlenecks And Neglected Work

The Largest Managed Healthcare Provider, with more than 10 million members and 100,000 physicians and nurses, needed to improve telehealth delivery and speed up time-to-market for a patient portal application. To better understand where work was slowing down, it turned to Planview Viz to analyze its software delivery flow across a large, complex healthcare network.

Planview Viz provided end-to-end Flow Metrics and visibility into bottlenecks and stalled work, revealing that delays were happening upstream in product ownership rather than development. With these insights, the provider added frontend resources and reduced work-in-progress, uncovering that 85% of work was stalled and that finishing existing work would take nearly three months. Planview helped the organization build a stronger business case for change, improve velocity, and make more accurate delivery commitments.