Case Study: O2 achieves 50% fewer unplanned non-production outages with Planview Plutora

How O2 found success using Test Environment Management and watch an on-demand demo of the solution

O2, the UK telecom provider serving more than 33 million connections, needed a better way to manage its non-production test environments. Its IT test environment team was overwhelmed by thousands of emails and remedy requests, manual spreadsheet-based scheduling, and limited visibility, which led to double-bookings, slow conflict resolution, and delays to testing and software delivery. Planview’s Plutora test environment management platform was selected with support from NTT DATA.

Planview implemented Plutora in two phases, giving O2 centralized booking, unified scheduling, self-service dashboards, automated alerts, and standardized workflows across 60 test environments. The rollout reduced manual effort and improved collaboration, and O2 reported a 50% reduction in unplanned non-production downtime in a year, while also automating monthly KPI reporting and improving environment visibility for stakeholders.

O2

Mark Lewis

UAT Test Environment Manager