Case Study: Included Health achieves data-driven visibility and improved software delivery with Planview Viz from Planview

How Flow Metrics Transformed Included Health’s Post-Merger Operations

Included Health, following the merger of Grand Rounds Health and Doctor On Demand, needed better visibility into its software delivery as it moved from a monolithic architecture to microservices and adopted DevOps. Without comprehensive data, the engineering team struggled to spot bottlenecks, prioritize improvement work, and make data-driven decisions across teams.

Planview helped Included Health implement Planview Viz to provide end-to-end Flow Metrics and a real-time dashboard for measuring value streams. The solution revealed high work-in-progress and defect work, prompting targeted cleanup and modernization efforts; it was then expanded across the organization. With Planview, Included Health improved transparency, alignment, and continuous improvement, while leaders gained clearer insight to support better product outcomes and, according to the case study, teams at early adoption stages were already seeing positive results and even the potential for velocity gains of 30% on individual teams.

Included Health

Thanos Diacakis

Senior Staff Software Engineer