Case Study: HERE Technologies improves customer satisfaction with Planview Hub

Here Technologies Improves Delivery And Error Resolution And Boosts Customer Satisfaction With Planview Tasktop Hub

HERE Technologies, a global location data and technology platform, was facing rapid growth and needed to boost developer productivity, improve collaboration, and speed up time-to-market. Its teams were working across multiple Jira instances and ServiceNow, creating data inaccuracy, manual work, and delays in customer error resolution. HERE turned to Planview Hub to automate data exchange and improve delivery efficiency.

Planview implemented Hub to synchronize issue data in near real time across internal Jira systems and customer defect tools, with automated ticket pairing, status updates, and field/comment/attachment syncing. The result was better data fidelity and transparency, faster end-to-end error resolution, improved customer satisfaction, and a drop in support tickets and bug ageing, helping HERE close bugs faster and save money.

HERE Technologies

Arnulf Huck

VP Engineering