Case Study: Eircom achieves 30% drop in administration hours and real-time project and resource management with Planview Enterprise

eircom’s Group Technology Division Sees 30% Drop in Administration Hours and Uplift in Productivity with Portfolio and Resource Management Solution

eircom, Ireland’s largest fixed-line and mobile telecom provider serving about 2 million customers, tasked its Group Technology division with making product development from concept to delivery more efficient. The team faced heavy manual processes—spreadsheets and ad hoc reporting—consuming 30–40% of PMO time, limited real-time visibility into project status, and difficulty prioritizing demand, optimising capacity, and linking plans to execution.

eircom ran workshops with Planview and implemented Planview Enterprise 11.1 (three‑month rollout) with configured workflows, custom notifications, real‑time time recording and staff training. The change eliminated spreadsheets, enabled real‑time decision making, drove a 30% drop in PMO administrative hours, a 40% reduction in status email queries and an 85% uplift in tool usage, with plans to integrate the system with HR for deeper cost and effort KPIs.

Eircom

Owen Lydon

Corporate Accounts and PMO Manager