Case Study: CGI Application Services Optimization Program achieves greater efficiency and client satisfaction with Planview Hub

Cgi Leveraged Planview Tasktop Hub To Support End-to-end Efficiency And Improve Client Satisfaction

CGI Application Services Optimization Program, part of CGI, faced a fragmented landscape of tools and processes across thousands of clients and 400 locations, which hurt efficiency, profitability, and client satisfaction. To standardize delivery and reporting, CGI turned to Planview Hub to connect its Jira-based work management environment with diverse client systems.

Using Planview Hub, CGI replaced custom integrations with a scalable, reusable platform that synchronized data in near real time across 12 clients in seven countries and 49 integrations. Planview helped CGI reduce project ramp-up time by about six weeks, unlock capacity equivalent to more than 7,500 days per year, cut errors and SLA risks, and improve margins and customer satisfaction.