Case Study: Blue Cross and Blue Shield of North Carolina achieves optimized resource capacity and 12–18 month planning visibility with Planview Enterprise (Planview)

BlueCross BlueShield of North Carolina Uses PPM to Optimize Resource Capacity

BlueCross BlueShield of North Carolina (BCBS NC), a 4,500‑employee insurer serving nearly four million members, faced a surge in portfolio demand — growing from 700K hours in 2012 to nearly 1.5M hours in 2014 — and lacked an integrated view of supply, demand and capacity. That made prioritization, governance, forecasting and executive reporting difficult as federal mandates increased work volume and complexity across multiple delivery partners.

BCBS NC implemented Planview Enterprise, applying a Capacity Quadrant approach and scoring models to prioritize work, integrate top‑down and bottom‑up planning, and forecast requirements 12–24 months out. The solution optimized staffing and resource allocations, produced timely executive and project reports, extended the planning horizon to 12–18 months, eliminated 1.5 business days from weekly status reporting and cut project manager administrative time by 30%, improving alignment of projects to strategic value.

Blue Cross and Blue Shield of North Carolina

Brad Clark

Director, Enterprise Portfolio Management