Case Study: Blue Cross Blue Shield of North Carolina achieves faster release velocity and measurable cost avoidance with Planview

Blue Cross Blue Shield of North Carolina Transforms Planning and Delivery to Drive Agility

Blue Cross Blue Shield of North Carolina (Blue Cross NC), the state’s largest health insurer with about 3.9 million members and 4,700 employees, needed to reimagine its operating model to become a health system model. Leadership found traditional planning, resource allocation and delivery practices limited its ability to shift from volume to value, leverage data and digital channels, and scale work to improve member health outcomes.

Blue Cross NC implemented a hybrid continuous planning/continuous delivery approach with Planview Enterprise One, restructured teams, aligned enterprise architecture, and built a leadership coalition to pilot and scale practices. Early results include growth from five pilot teams to 13 fixed-capacity value-stream teams (~19% of shared capacity), a 10% increase in release velocity, 60 features delivered in one quarter, and measurable cost avoidance — accelerating speed to value and enabling greater market responsiveness and innovation.

Blue Cross and Blue Shield of North Carolina

Lilith Anderson

Director of Enterprise Portfolio Management & Governance